The rating reflects the outcome. I ordered this doll to display for my daughter's bridal make up and hair services which were held at my house the day of the wedding. The doll was two days late and a doll, not THE doll I ordered arrived the day of the wedding. The fullfillment center sent the wrong doll. I was very disappointed. I notified the seller and they credited my account for the doll but never offered to send me the right doll. It's tough dealing through e-mail for something like this. So I probably wouldn't order through this seller again since I wasn't satified with the outcome.
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